Resolved -
Piano detected elevated 400 errors on API Interaction for Server Composer Experiences between 6:22 AM - 6:43 AM UTC in the US and EU regions. This was caused by a new release that introduced a serialization logic change, resulting in unexpected object graph handling. The issue was auto-detected and immediately resolved via our monitoring system.
We apologize for any inconvenience caused and will enhance automated smoke testing for server-side experiences to prevent similar issues.
Oct 29, 07:27 UTC
Resolved -
The issue has been resolved and all our tools and interfaces are fully available. Data collection was not affected, all events were properly ingested.
Oct 24, 08:44 UTC
Investigating -
We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.
Affected customers - All customers
Oct 24, 08:22 UTC