Piano Status

All Systems Operational

Publisher / Consumer Dashboards Operational

VX Checkout Operational

VX API Operational

Composer Experience Execution Operational

AI Data Collection Operational

Go Operational

ESP Operational

Customer Dashboard Operational

API / Data Collection Operational

On-Site Recommendations Operational

Emails Distribution Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

Download Centre Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 01:20 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 01:01 EST

Scheduled - We will be undergoing scheduled maintenance to fix an issue with report generation
Maintenance scheduled for: Sunday, November 22, 1AM EST
Duration: ~20 minutes
Reports generation will be affected (publishers will be unable to generate reports for about 20 minutes, there will an error thrown on UI)
Nov 16, 08:43 EST

Nov 21, 2020

No incidents reported.

Nov 20, 2020

ESP scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 06:54 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 04:00 EST

Scheduled - this Friday (11/20) at 11 am EET ( 4 am EST), there will be scheduled maintenance for approximately 4 hours. We will be using this time to update databases.
During this maintenance, downtime is not expected.
Nov 20, 03:35 EST

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Email sending has been stopped

Resolved - This incident has been resolved.
Nov 18, 11:52 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 18, 10:55 EST

Investigating - We are currently investigating this issue.
Nov 18, 10:55 EST

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.