Piano Status

All Systems Operational

Publisher / Consumer Dashboards Operational

VX Checkout Operational

VX API Operational

Composer Experience Execution Operational

AI Data Collection Operational

Go Operational

ESP Operational

Customer Dashboard Operational

API / Data Collection Operational

On-Site Recommendations Operational

Emails Distribution Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Elevated API Errors and performance degradation

Resolved - At 5:45 UTC we experienced an elevated level of API errors. This was due to an increased load on the DB caused by a poorly performing SQL query on a single API endpoint which failed under production load. Service was restored at 6:12 UTC.
Oct 15, 05:45 EDT

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

ESP Dashboard unavailable and API connection problems

Resolved - This incident has been resolved.
Oct 9, 11:27 EDT

Update - We are continuing to monitor for any further issues.
Oct 9, 11:22 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 11:16 EDT

Investigating - We are currently investigating this issue.
Oct 9, 10:46 EDT

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.