[Piano Analytics] Potential interface availability issues

Incident Report for Piano Software

Postmortem

Incident explanation:

  • A production release caused temporary inaccessibility of our interfaces.

Actions performed:

  • A rollback was performed to restore service.

Actions to come:

  • No more actions to come.

Posted Oct 24, 2025 - 08:44 UTC

Resolved

The issue has been resolved and all our tools and interfaces are fully available.
Data collection was not affected, all events were properly ingested.
Posted Oct 24, 2025 - 08:44 UTC

Investigating

We are currently experiencing availability issues with our API tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers
Posted Oct 24, 2025 - 08:22 UTC
This incident affected: API Availability (Piano Analytics - Reporting API) and Dashboards, Interfaces and Platform (Piano Analytics Interfaces Availability).
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