[Piano Analytics] Snowflake outage

Incident Report for Piano Software

Postmortem

Incident explanation:

  • Snowflake outage affecting multiple core Snowflake services and features. (AWS - Europe (Ireland))
  • Many of Snowflake's services were unavailable, which affected part of the data processing chain, certain types of exports, and the analytics API.
  • Incident Report : https://status.snowflake.com/incidents/bfh045zclk5k

Actions performed:

  • Monitoring the situation while awaiting the fix from Snowflake, along with several actions on our end aimed at resolving issues caused by this incident (fixing data processing delays on our end, fixing delays in certain exports, etc.).
Posted Oct 22, 2026 - 07:58 UTC

Resolved

The incident has been resolved and is no longer affecting Piano Analytics. We apologise for the inconvenience caused.
Posted Oct 22, 2026 - 07:58 UTC

Identified

We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
Posted Oct 21, 2026 - 18:48 UTC