[Socialflow] Interface not reachable

Incident Report for Piano Software

Resolved

During a deployment on production a main library was not reachable for the last 10 minutes which caused an issue with accessing the Socialflow interface.

To fix the issue, the deployment team restarted the service after the deployment.

To prevent this from happening in the future, Piano will analyse and improve the sequential deployment process.

Incident start time: October 23, 13:45 UTC
Incident end time : October 23, 13:47 UTC

Posted Oct 23, 2024 - 13:57 UTC

This incident affected: SocialFlow (SocialFlow.com Site uptime).