[Piano Analytics] Delay in real-time data

Incident Report for Piano Software

Postmortem

Incident explanation:

  • One of our services ran out of bandwidth, which caused delays in processing.

Actions performed:

  • The bandwidth allowance was increased for these services.

Actions to come:

  • No more actions to come.

Posted Sep 04, 2025 - 08:08 UTC

Resolved

The issue has been resolved and all Piano Analytics tools and interfaces are fully available.

We are currently catching up the delay in real-time data retrieval.
Posted Sep 03, 2025 - 21:50 UTC

Investigating

We are currently experiencing a real-time processing delay on Piano Analytics products.

Please excuse us for any inconvenience caused.
Posted Sep 03, 2025 - 20:12 UTC