[Activation] Publisher Dashboard Degraded Performance (AP region)

Incident Report for Piano Software

Resolved

This incident has been resolved.
Posted May 16, 2026 - 07:16 UTC

Identified

We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.
Posted May 15, 2026 - 08:03 UTC
This incident affected: Dashboards, Interfaces and Platform (Publisher Dashboard - Asia - https://dashboard-ap.piano.io).
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