[Piano Analytics] Delays for instantaneous and scheduled reports
Incident Report for Piano Software
Postmortem

Incident explanation:

  • An access rights issue occurred and blocked the exports generation chain.

Actions performed:

  • This issue was fixed.

Actions to come:

  • No more actions to come.

Posted Apr 16, 2024 - 09:04 UTC
Resolved
The issue has been resolved and all exports have been sent.
Posted Apr 16, 2024 - 09:04 UTC
Update
We are continuing to investigate this issue.
Posted Apr 16, 2024 - 08:44 UTC
Investigating
We are currently experiencing delays in the generation of instantaneous and scheduled exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers
Posted Apr 16, 2024 - 08:34 UTC
This incident affected: Dashboards, Interfaces and Platform (Piano Analytics Exports, Piano Analytics Dataflow Exports).
← Current Status Powered by Atlassian Statuspage